Business Consulting Assignment: Consulting Plan & Analysis Concerning SHR Consulting

Question

Task:
In this 3000-word written report on business consulting assignment, students are required to develop a plan to operate within the consulting industry as a consultant. The consulting plan considers their position within the consulting industry, their value proposition, the types of clients and projects they are seeking, the planned length of projects to undertake and how they will manage these various projects.

Answer

Executive Summary
The contextual background and value proposition concerning the "Capstone Assessment- Consulting Plan and Analysis" explored herein business consulting assignment have helped readers understand the contextual background and value proposition for the business "SHR Consulting". Further, the readers get to know the scope of the business plan and the objectives. The consulting plan and analysis of the report provide an in-depth insight into the consulting services offered by the business in context (SHR Consulting). There is also a discussion about the marketing strategies of the HR consulting business. The consulting models and strategies that the business in context uses are also highlighted. The academic research report discusses the outcomes of "Capstone Assessment- Consulting Plan and Analysis" in the concluding section.

Introduction
The current discussion "Capstone Assessment-Consulting Plan and Analysis" (HR Consultancy). Regarding Assessment 1-Consulting Service Definition Document (HR Consultancy) discusses HR Consultancy. In this context, it is relevant to say that HR (Human Resources) services are essential. Such services help in screening, interviewing, and hiring professionals. The Human Resource professionals also control relations with employees, benefits, payrolls, and training. However, some businesses prefer HR consultancy services.

On the other hand, HR consultancy helps provide Human Resource management services to businesses as an external provider. This academic report aims at students looking forward to functioning as a consultant within the HR consulting industry. This report discusses the plan to do so. It highlights the position of consultants within the HR consulting industry. The analyses also talk about the value proposition of the SHR (Specialized in Human Resources) consultants, the types of projects, and the clients that the professional seeks. The report also debates the planned duration of the SHR consultancy projects and how the projects are managed. This academic report highlights that the planned period of the SHR projects is about 12 months. The consultants that are part of the SHR consulting (Consultants of Specialized in Human Resources Consulting Firm) are needed to create a plan to attract, maintain, and grow clients to function within the business. The report discusses all these elaborately in sections like Contextual background and value proposition, Consulting plan, and analysis.

Contextual background and value proposition
The analysis in context considers the "SHR Consultancy" (Specialized in Human Resources).

Contextual background
It is a consultancy firm and has a team of consultants who assess the business prospects of customers and suggest solutions to enhance performance while inspiring the employees. SHR is known to utilize internal perspectives while offering HR solutions (specialist and generalist support services) to customers based on client needs. According to Silpcharu (2021), the professionals of the consultancy firm are professionals; they maintain confidentiality while offering services to the customers. The professionals that are part of the SHR consultancy firm are experienced and are aware of what is expected from them. As a Human Resources consultant of an SHR consultancy firm, the objective is to provide quality services to the customers seeking management of the human resources.

Value proposition
The value propositions concerning the SHR Consultancy are listed as follows: -

• The HR consultants who are part of the SHR Consultancy are responsible for advising the company management to administer policies and procedures related to human resources.
• The HR professional of the SHR Consultancy is also needed to examine the existing programs that are related to human resources and management and, at the same time, suggest solutions that can enhance the efficacy of the current HR programs.
• The HR professional is also required to create and revise existing human resource policies and then plan training sessions so that it becomes easy to comply with the company management, support the objectives that are decided upon by the company (Jewell et al., 2020).
• The consultant utilizes the best practices required for performance evaluation of the employees of the client company, including report creating and monitoring.
• The following list of deliverables is provided to the client to know about the outcomes post-assessment of the client business. 1) Report for assessing the employee performance 2) Documented solutions for review by the client management team.

Pic-1 (Value Proposition Canvas Tool)

Product
In this context, the product is HR consulting services that the HR consultants of SHR Consulting offer.

Product benefits
HR consulting services help businesses gain clients for the business and offer them quality human resource management services to manage the employees of the client business (Turnea, and Prodan, 2020).

Product features
The HR consultants advise the company management to administer policies and procedures that are related to human resources.

The HR professional examines the existing programs related to human resources and management and suggests solutions that can enhance the efficacy of the existing HR programs.

The HR professional creates and revises existing human resource policies and then plans training sessions so that it becomes easy to comply with the company management, support the objectives that are decided upon by the company.

The consultant utilizes the best practices required for performance evaluation of the employees of the client company, including report creating and monitoring.

The following list of deliverables is provided to the client to know about the outcomes post-assessment of the client business. 1) Report for assessing the employee performance 2) Documented solutions for review by the client management team.

Product experience
This section helps the customers to understand what it feels like to use the HR Consulting Services of SHR Consulting. New customers, after availing of SHR Consulting services, can have relevant product/service experiences.

Customer
The businesses who require to manage their employees, human resources on a day to day basis.

Customer wants
Customers/Businesses need quality human resource management services that save time and money. These are often the emotional drivers of availing HR Consulting services.

Customer fears
There may be risks associated while using HR Consulting services. These are often the customer's fears.

Customer needs
These are the rational drivers in availing the HR Consulting services. These may include efficient management of businesses to enhance productivity and business profitability (James et al., 2021).

Scope and Objectives of the Business Plan
The business consulting plan is developed for 12 months. The SHR consultants are required to provide high-quality management services based on the requirements of the customers. The consultants that are part of the consulting firm are responsible for adhering to best practices as far as performance evaluation and monitoring employees are concerned. The SHR consultants working for the client business must submit 1) a Report for assessing the employee performance 2) Documented solutions for review by the client management team.

Other project activities are discussed as follows: -

Initiation of HR programs
The HR consultant of the firm SHR consultancy is required to initiate HR programs. As per Shamin et al. (2021), the start date for such activity is proposed to be 1st November 2021, and the end date for the activity is 2nd November 2021. (Refer to the 1st assignment)

Performing researchers to detect critical situations
The HR professionals must also research to find out critical situations related to human resources and management. The start date for such activity is proposed to be 1st November 2021, and the end date for the activity is 2nd November 2021. (Refer to the 1st assignment)

Prepare documents suggesting HR consultancy solutions to the clients.
The human resource consultants are required to prepare documents suggesting HR consultancy requirements to the clients. The start date for such activity is proposed to be 1st November 2021, and the end date for the training is 2nd November 2021. (Refer to the 1st assignment)

The team of HR consultants that are part of the SHR (Specialized in Human Resources) has 1) HR consultants, 2) HR specialists. Kim & Kim (2020) states that the HR consultants are responsible for assessing the performance of the employees, creating documents, and submitting them to the client. The human resource management professionals associated with the firm (SHR consultancy) are experienced in delivering the right human resource management services to the clients. The HR specialists associated with SHR Consultancy decide on whether to recruit new employees or not. These professionals set up the hiring process. They highlight the job roles in advertisements. The HR specialists associated with SHR are experienced; they have more than three years of experience. (Refer to the 1st assignment)

Consulting plan and analysis

Consulting services and target clients
SHR is a human resource management business that maintains a professional website featuring its services to the customers. This business helps the companies to avail HR personnel management services without having to recruit HR professionals. As per Ma’ruf et al. (2020), the firm offers consulting services (HR) to customers in diverse areas of human resources. These areas often include workforce planning, strategic management, managing personnel records, employee relations management, and human resource development services. The human resource staff associated with the SHR also provides placement services to its customers.

HR administrative services
SHR consultants can deal with complicated, time-consuming tasks about personnel file maintenance, drafting of employment-related applications, preparing orientation forms related to recruiting and hiring. According to Fadli (2021), the business is known to monitor the client's human resources, adhere to best HR practices, suggest to customers legal compliance problems. This consulting firm also offers benefits administration services and payroll services in partnership with the vendors.

HR management services
The HR consulting business (SHR) can facilitate the client comprehending and managing their respective human resources. The professionals associated with SHR also assist the employers in the comprehensive selection and hiring process, including drafting employment-related applications, writing job descriptions, obtaining background checks and references. The SHR consultants also assist customers, clients in assessing employee performance, counseling, and terminations.

HR project services
The SHR consultants are responsible to create or revise policies cost-effectively and efficiently. They are responsible to complete vital projects in a time-bound manner. The SHR consulting services often include conducting salary surveys, drafting employee handbooks, exploring ways and means for various benefit programs. The human resource management professionals associated with SHR provide customers and clients with well-reviewed and well-researched products.

HR comprehensive services
Those companies who are not able to hire in-house HR professionals can surely avail human resource consulting services from SHR consulting firms. The professionals of SHR consulting are there to work on outsourced human resource functions to enhance revenues, focus on core competencies. SHR consulting professionals provide human resource services that are affordable to their customers. The HR professionals can design customized packages that satisfy the customer's HR requirements and work with the clients to resolve a particular human resource problem.

SHR Consulting is known to provide to its clients and customers affordable and quality human resource management and administrative services (Isaak, 2020). The HR services that the experienced professionals deliver of SHR consulting are aimed to address all HR needs of the client business. In this context, the target clients are businesses where employee databases are maintained, managing all aspects of human resources like payroll, surveys, development and training, selection and recruitment, benefits and compensation, employee labor relations, safety and health, employee retention.

Marketing strategies
As a consulting firm SHR has to do the necessary marketing to procure clients for doing business. Several marketing strategies are used, and this section of the academic report discusses the same. The SHR consultants are known to do the following to attract clients: -

Direct mailing services
Direct mailing is an effective way to attract new clients for business. The SHR consultants can send customers brochures, sales letters, flyers describing the consulting services offered. As per Dziubaniuk et al. (2021), while creating a direct mail, the consultants have to 1) personalize the message that is there in the mail body, 2) put a call to action messages on the outside of the envelope, 3) emphasize the benefits of the mail offers, 4) provide details like email address, phone number in the sales letter.

Cold calls
The consultants of SHR Consulting are also known to make cold calls. The cold calling process is targeted to the customers of the business in context. According to O'Brien (2020), there are rules and regulations for cold calling. Hence while cold calling, the consultants are required to adhere to these rules.

Advertise about the services that are offered
The consultants of the SHR consulting business can also advertise the services that they offer to the customers. There are advertising tools like Yellow pages that the consultants can utilize in this regard.

Newsletters
Newsletters are also practical tools for a human resource consulting business to reach out to customers. Brunning & Khaleelee (2021) says that newsletters are vital mediums that help consultants to convey news of interest to potential customers. Newsletters are also a convenient way to remind past clients about new services.

Referrals
The consultants associated with the SHR Consulting business can also send referrals to clients who seem to be satisfied with the business's services. The company in context (SHR Consulting) can seek names of colleagues, business associates, friends who can be good prospects for the services offered by the business.

Consulting model and frameworks
Consulting model concerning the SHR consulting business is a comprehensive model or framework for consultants looking forward to setting up or better a consulting company. As per Joyce & Edinboro (2021), the model discussed in this section comprises seven interrelated consulting concepts that address operational and strategic aspects of human resource consulting.

Pic-2 (consultancy model)

The consulting frameworks like SWOT Analysis are utilized to split the problem into simpler parts. The framework also helps create an issue tree and then test the branches of the issue tree to check if the root cause exists. Consulting frameworks are there to provide suggestions and templates to break down problems to solve them.

Pic-3 (The various types of consulting frameworks that are available)

Pic-4 (SWOT Analysis)

SWOT-Analysis:- SWOT is an acronym, and it implies STRENGTH, WEAKNESSES, OPPORTUNITIES, and THREATS. The SWOT analysis evaluates these four things associated with the business in context (consulting firm, namely SHR Consulting). This analytical tool helps the HR consultants to comprehend what the company does best currently. This analytical tool also allows HR professionals to develop a successful HR strategy for the days to come.

The following is a SWOT analysis concerning the HR consulting business, SHR Consulting: -

Pic-5 (SWOT Analysis concerning the Consulting Firm SHR Consulting)

Relationship management strategies
In Human Resource Management, relationship management is adopting practices and methods to control/regulate relations with the employees within a business. The prime objective of the relationship management strategies is to retain and establish employee relations within a production company. In this context, it is relevant to say that organizational communication is essential in employee relationship management. Corporate communication helps boost confidence among the employees; it helps to develop loyalty and trust among the employees towards the organization where they are working. By managing the employee relationships, a business can understand whether its objectives are getting fulfilled. Employee relationship management helps employees to participate in managerial activities with the employers. The HR Consulting professionals of the business SHR Consulting helps its clients to get appropriate relationship management strategies.

The 4 HR strategies in this regard are illustrated as follows with the aid of the picture below: -

Pic-6 (4 HR strategies)

Operation processes and systems
The HR operations incorporate various administrative services and also includes hiring and job analysis. Lastly, it includes employee relationship management. According to Coelho (2021), the objective of the HR mentioned above practices is to make sure that the client management and the staff get the needed support for running the business smoothly. HR operations processes are essential for a company to attain its objectives.

Following is the list of the seven essential HR processes/systems that the business in context (SHR Consulting) offers to its clients: -

• Hiring & selection,
• Management of employee performance,
• Learning and development,
• Engage in succession planning activities,
• Providing benefits and compensation to the employees,
• Providing Human Resources and Information Systems,
• Providing human resource data and analytics

Financial, legal, and ethical considerations
This section of the academic report discusses the financial, legal, and ethical considerations that the business in context (SHR Consulting) has to make while offering services to its customers (Margherita, 2021).

Financial considerations
The HR Consulting business is required to offer cash incentives. Such cash incentives incorporate salaries, incentives, annual increments, incentive plans (long term), executive essentials.

Legal considerations
Statutory compliance in human resource consulting businesses like SHR Consulting is to adhere to the regulations and rules. The business in context is required to function within a framework so that the employees of the client business are dealt with fairly (Collings et al., 2021). The three vital issues in the context of human resources and management are 1) providing the employees proper compensation and benefits, 2) making sure that the employees get leaves, 3) that the employee's health and safety issues are taken care of in a proper manner, 4) address discrimination and harassment related issues of the employees working in an organization, maintaining confidentiality, adhering to employee's labor rights.

Ethical considerations
This section of the academic report discusses the various ethical considerations that the business (SHR Consulting) must make while running the business.

The business is required to cater to employment issues. Challenges in this field are fake employee credentials, pressure to recruit relatives or friends for top-level executives.

The business is also required to have plans for cash and incentives. It includes basic payout, annual salaries, incentives.

Discrimination among employees
Ensure that there are rules and regulations in place so that discrimination among employees based on sex, caste, disability, and religion at the workplace can be prevented (Ormerod, 2021).

Privacy
Employees should have a private life that should be devoid of intrusive activities.

Performance appraisal
There needs to be an honest evaluation of employee performance. The HR Consulting firm requires taking necessary steps to enhance the efficiency and productivity of the employees.

Conclusion
The analysis on Business Consulting discusses the plan to conduct HR consulting business for a minimum of 12 months. The report discusses "Capstone Assessment-Consulting Plan and Analysis" (HR Consultancy) elaborately in sections like Contextual background and value proposition, Consulting plan, and analysis. The academic report's audience and readers can learn about contemporary consulting business theories, processes, and practices. This discussion helps learners know about the various innovative methods and ethical practices while developing quality consulting services. The report also assesses complicated enterprise and business concepts and problems to make recommendations based on evidence. The analyses help to communicate knowledge about business consulting, notions, skills to others lucidly, persuasively, and credibly.

References
Brunning, H. and Khaleelee, O., 2021. From here to eternity? Work, coaching, and consulting in a post-Covid world. Organisational and Social Dynamics, 21(1), pp.171-188.

Coelho, G.M., 2021. Câmara Municipal de Cascais consulting lab in introducing a local currency: social, environmental and economic challenges (Doctoral dissertation).

Collings, D.G., Nyberg, A.J., Wright, P.M. and McMackin, J., 2021. Leading through paradox in a COVID?19 world: Human resources comes of age. Human Resource Management Journal.

Dziubaniuk, O., Ivanova-Gongne, M. and Berdysheva, E., 2021. Challenges of network interaction in managing sustainable development projects in developing countries: case of an international consulting company. critical perspectives on international business.

Fadli, A., 2021. Relational factors in consultant-client consulting for a go-to-market project.

Harahap, N.J. and Rafika, M., 2020. Industrial Revolution 4.0: and the Impact on Human Resources. Ecobisma (jurnal ekonomi, bisnis dan manajemen), 7(1), pp.89-96.

Isaak, A., 2020. AN EXPLORATIVE STUDY OF REFUGEE ENTREPRENEURSHIP AND START-UP CONSULTING IN GERMAN-SPEAKING EUROPE. European Entrepreneurship Research and Practice: A Multifaceted Effort Towards Integration of Different Perspectives, p.23.

James, H.M., Papoutsi, C., Wharton, J., Greenhalgh, T. and Shaw, S.E., 2021. Spread, scale-up, and sustainability of video Consulting in Health Care: systematic review and synthesis guided by the NASSS framework. Journal of medical Internet research, 23(1), p.e23775.

Jewell, D.O., Jewell, S.F. and Kaufman, B.E., 2020. Designing and implementing high-performance work systems: Insights from consulting practice for academic researchers. Business consulting assignment Human Resource Management Review, p.100749.

Joyce, E. and Edinboro, U., 2021. Digital Transformation Consulting: Toward a Human-Technology Performance Model Digital Transformation.

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Ormerod, R.J., 2021. The economic logic of OR consulting practice: Towards a foundational view. Systems Research and Behavioral Science.

Shamin, A.E., Frolova, O.A., Sidorova, N.P., Panina, E.V. and Kulkova, N.S., 2021, June. Model of the System of Innovative and Consulting Services for Agricultural Entities. In International Conference on Comprehensible Science (pp. 285-292). Springer, Cham.

Silpcharu, T., 2021. SECOND-ORDER CONFIRMATORY FACTOR ANALYSIS OF CONSULTING SERVICES IN THE INDUSTRIAL BUSINESS SECTOR. Academy of Strategic Management Journal, 20(3), pp.1-12.

Turnea, E.S. and Prodan, A., 2020. The Relative Influence of Total Reward on Retention of Human Resources. Revista de Cercetare si Interventie Sociala, 69.

Appendix 1

Pic-1 (Value Proposition Canvas Tool)

Pic-2 (consultancy model)

Pic-3 (The various types of consulting frameworks that are available)

Pic-4 (SWOT Analysis)

Pic-5 (SWOT Analysis concerning the Consulting Firm SHR Consulting)

Pic-6 (4 HR strategies)