Are you looking to improve your communication skills? Have you heard about the transactional model of communication? If not, this article will give you all the necessary information that you need to know about the transactional model of communication.

Communication can be a challenging process, and it can be quite difficult to predict when and with whom we need to communicate. Nevertheless, communication helps to express our thoughts by representing through words.

What are the different forms of communication?

We will use this article to focus on the transactional model of communication.

The transactional model of communication

In simple words, the transactional model includes two independent parties, i.e., the sender and the receiver. The situation dictates the roles and number of senders and receivers in a transactional model of communication. It is a crucial communication model that helps people to communicate more effectively. For example, verbal telephonic communication is crucial in any business. Therefore, business students are taught the transactional model of communication during their courses.

The concept of the transactional model

The communication model is going through regular changes and transformations to cope with the needs of society. It has helped several contributors adopt the model since they can use it in any manner they see fit. However, the transactional model cannot be effective without either the sender or the receiver. For example, if the receiver of the information does not respond, the transactional communication model is not possible.

The transactional model of communication is perhaps one of the most common communication methods. The model also encompasses regular conversations and communications. The model is more effective for contributors that are related to each other. For example, acquaintances will have better and more effective communication than strangers could have.

The model features an interconnected structure of messages and replies. The situation would also determine the method of communication. For example, communicating information over the phone would not be the same as communicating in person.

Transactional model of communication: Basic characteristics

The transactional model of communication has three essential characteristics. These include

1. Communication develops throughout time.
2. The information of the communications is mainly based on something that has already transpired.
3. The main point is the concept of time.

What are the factors that affect the transactional model of communication?

Several factors can affect the transactional model of communication directly and indirectly. These include

• Factors that affect the communication procedure like background communication and unwanted noises. Background noise can be of any type; physical, psychosomatic, or even physiological.
• Factors that determine the social authenticity of the individual or group towards which the communication is aimed. The social and cultural backgrounds of the individuals play a huge role in predicting their responses. The patterns of communication are contingent on several factors, which can be emotional, psychological, cultural etc.
• The cultural and social fundamentals overpowering the communication fundamentals. Also, psychological and physical factors have a substantial effect on communication, either enhancing or undermining it.

Transactional model of communication: Example

Examples of the transactional model of communication include telephonic calls, online meetings, interactive training etc.

Example of an in-person meeting:

Dave: Hello.
Dixie: Oh hi, how have you been?
Dave: I have been great. So, what are you up to?
Dixie: Nothing new, just rushing off to the office.

Limitations of the transactional model of communication

• The sender cannot ascertain if the receiver has received the message if the receiver fails to provide a verbal reply. Therefore, the response is a crucial part of the transactional communication model since it helps to avoid misunderstandings.
• There is also the possibility of noise in the communication. For example, if a person is constantly interrupting a meeting, they restrict the meeting to achieve its set goal.

Implications

• The word transactional implies that this is a continuous process and is not a one-time thing. Since individuals associated with the communication would not be the same, the communication requirements also change. Such changes also influence the environment.
• In the transactional communication model, all the components are independent of other elements, and there is no interdependence. Therefore, the communication would be useless if the receiver fails to understand it.
• The reaction of everyone in the communication stream will be different as it is influenced by factors like cultural background, attitude, confidence etc.

How is the transactional model of communication different from the linear model?

Now that you have understood what the transactional model of communication is, you can clearly understand that the process of communication is a continuous one and several components and processes impact the transactional model of communication. These include noise, encoding and decoding process, the sender, the receiver, etc.; the transactional model also relates the communal reality with communication. The transactional model of communication can also include non-verbal communication like gesticulation.

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