Unit 1: Communication in Health and social care
Question:What is communication? What are the theories of communication? Explain the role of values and culture in removing communication barriers.Evaluate ICT software and its application in communication in health and social care.
Introduction
Communication is a process of establishing contact with others to comprehend their needs and requirements. The process consists of receiving and sending messages on constant rotation. The constant rotation repeats and becomes a significant part of a relationship.
The master of communication skills has the potential to convey information to others with clarity which is clearly understood by the receiver.The audiences can understand the information shared with them if only the expressed information is appropriate and understandable.Communication in health and social care requires good and strong communication. The skill must be mastered by all health and social care organizations to communicate with clients successfully.
The Unit 1 Communication in Health and social care assignment focuses on adopting communication skills in health and social care settings.It describes the several forms of communication utilized in health and social care (HSC) settings and their significance in carrying off the services. The communication in health and social care assignment will also analyze the different communication systems adopted by organizations and the impact of different factors on the system.The assignment will further focus on the influence of legislation and code of practice on communication in health and social care.
In the end, the communication in health and social care assignment will discuss the use of information and communicationtechnology to back up the services of HSC. It will lay down the benefits of the effective communication process for the service users, organization and caregivers. Lack of good communication skills in the health and social care field can cause many barriers, such as a reduction in the effectiveness of the work, things going wrong, etc. To achieve the best interaction, it is vital to defeat all barriers and establish an appropriate communication system.
Task 1
Theories of communication
Communication can become healthy and effective when a person listening to another tries to comprehend their standpoint. Good communication is a two-way process involving active listening and monitoring understanding. In the health and social care setting, effective communication is needed between the caregiver and the clients. The staff communication in health and social care must be good to build better client relations. Many theories of communication can be applied in a health and social care setting, and among them, Maslow’s theory is mostly applied in the HSC industry, and the theory has the following elements:
Communication can become healthy and effective when a person listening to another tries to comprehend their standpoint. Good communication is a two-way process involving active listening and monitoring understanding. In the health and social care setting, effective communication is needed between the caregiver and the clients. The staff communication in health and social care must be good to build better client relations. Many theories of communication can be applied in a health and social care setting, and among them, Maslow’s theory is mostly applied in the HSC industry, and the theory has the following elements:
Humanistic theory: The theory discusses that people in need of care are affectionate members of the community and holds the ability to get better. The theory is applied in conditions where the person’s honor, dignity, and self-esteem are involved.In health and social care, the staff is trained to care for the clients in a humanistic manner.
Cognitive theory: The application of this theory is not planned; instead, it is applied suddenly. It is linked with the brain and intelligence of human beings.It pertains to coding, encoding, processing and storing of specific information.
Social theory: The theory based on social facts. The theory studies and discusses several consistent methods.
Psychoanalytic theory: The theory relates to emotion, stress and the kind of behavior of a human being.
Behavioral theory: The theory relates to the behavior of a human being and how to handle it. It is about examining the mental status of a human being.
One of the crucial duties of health and social care is to train their employees to impart accurate communication in health and social care settings. The theories can be put into action using knowledge and skills.
The benefit of communication skill
To meet the goals and objectives of HSC organizations, several communication methods have been introduced to extend constructive services to clients. The HSC workers need to develop appropriate communication skills to comprehend and address the need of the clients.The type of skills required during establishing communication in health and social care are mentioned below:
- Comprehending the communication cycle
- Comprehending non-verbal messages
- Comprehending cultural divergence
- Understanding how to question productively
- Potential to set up a conversation
- Applying skills to maintain a healthy conversation
- Utilizing listening skills and verifying comprehension
To meet the goals and objectives of HSC organizations, several communication methods have been introduced to extend constructive services to clients. The HSC workers need to develop appropriate communication skills to comprehend and address the need of the clients.The type of skills required during establishing communication in health and social care are mentioned below:
- Comprehending the communication cycle
- Comprehending non-verbal messages
- Comprehending cultural divergence
- Understanding how to question productively
- Potential to set up a conversation
- Applying skills to maintain a healthy conversation
- Utilizing listening skills and verifying comprehension
The latest communication aids and equipment are adopted to monitor the services extended by the caregivers to the clients. Various training is given to the caregivers to improve their communication techniques for handling clients and the smooth dispensation of services.There is a communication book with all departments in HSC. As per the findings of the communication in health and social care assignment, the books help the staff members to remain updated about the changes taking place at the workplace. Certain information is also placed on the workplace notice board, disclosing the caregiver’s name and administering a specific client.
Encouraging communication: Speaking small sentences can help understand the communication made with individuals. Giving time to respond to avoid any pressure of replying helps to provide an accurate response.
Body language: Utilizing facial expressions and gestures is also an effective communication skill. Using these communication skills can make the life of caregivers and clients easier.
Ways to Cope with inappropriate interpersonal communication
Communication difficulties can make an individual feel unattended and abandoned by society. As per the findings of the communication in health and social care assignment, HSC must defeat the problems leading to clients considering themselves unattended and abandoned. Modern technologies like communication devices, trained staff and continuous monitoring have assisted in handling communication problems between caregivers and clients. It is the responsibility of the caregiver to utilize various verbal and non-verbal methods with the client to comprehend their need and help them with needed assistance.The other employees of the HSC must also contribute and assist in communication in a similar way with the individuals requiring special care.
To achieve the objective of maintaining smooth communication in health and social care, several interpersonal communication skills, including verbal and non-verbal, are implemented. Verbal communication comprises clear understanding and respectable communication for easy understanding of the client and the caregiver. Non-verbal communication comprises gestures and facial expressions for individuals with language problems.
Health and social care organization staff must be trained to develop effective interpersonal communication skills.As per the findings of the communication in health and social care assignment, relevant training must be given to the staff to address the needs of special needs individuals.In addition, analyzing the behavior of the caregivers, the staff and the clients can assist in developing effective communication within the organization.
Explaining complex communication problems with the help of strategies
If the communication problem is complex, the client can have communication issues due to physical conditions.Stroke and visual or hearing problems are a few physical conditions that can enhance communication problems.As per the findings of the communication in health and social care assignment, complex communication problems are unpredictable and can occur at any time, leaving the caregiver and client unaware.
Selective mutism is a problem where individuals face anxiety disorder while conversing with others in a given social situation.Such individuals must be encouraged and motivated to defeat the situation.
Deaf blindness is a situation where an individual has both hearing and visionimpairment. Establishing normal communication is impossible with such clients, so the caregivers must maintain their patience and develop solid trust while communicating.
Stroke rehabilitation is a crucial step for clients who have suffered a stroke.The mental and physical damage caused to the clients impacts their communication skills. Therefore, attending the stroke clients and supporting them by understanding their problems is vital.
Makaton signs can be used to establish communication in other complex situations. It helps to provide clues and understand what the other person is trying to communicate.
Task 2
Eradicating communication barriers with the help of values and culture
The members of cultural and language minorities require effective communication to maintain their health care.Culture comprises information and knowledge, attitudes, rules,beliefs, customs, and habits required to identify a set of people at a time. All the social units have a specific culture.As per the findings of the communication in health and social care assignment, the culture between two individuals can develop gradually by sharing their history, expressions, rituals and customs.
Beliefs: It is the HSC workers’ responsibility to respect the clients’ beliefs. The clients must be given the freedom to follow their beliefs and religion.
Age: The interaction between clients and caregivers must be based on age. So communication between a child and an aged person must be different.
Sex: Female clients are sensitive, so they must be communicated differently. Female attendants must be allocated to female clients to maintain their comfort.
Education:Education makes individuals more communicative than uneducated or less educative individuals. Individuals with less education remain firm in their beliefs and practices.
Social class: A person’s social class can also affect communication skills. To satisfy the social class of the clients, the caregivers must pay attention to their social care.
Influence of Ethics and Regulations on the HSC Services
The clients must be diagnosed properly before using any devices on them.Data protection laws are vital to protect information related to the clients. The information stored at the HSC must be protected from intelligence threats. For better device selection, the four principles of ethical considerations must be considered: non-malfeasance, autonomy, beneficence, and justice.
The positive and negative effects of the device must be looked into before using it on clients.The device that empowers the clients must be utilized and their needs must be analyzed. The evaluation helps to ascertain whether the clients require the support of any devices.
Suggestions for improving HSC communication
Health and social care organizations must consider the need for change and start by developing linguistic competency.Then they must improve the translation process and comprehend the aftereffects of poor client communication. Finally, HSC organizations must hire language experts and researchers to encourage communication skills among their employees.
Task 3
ICT software and its application in communication in health and social care
The technology that is to be used must have nutritional effects. It must assist the clients in performing certain physical activities in parts.ICT software data packages can manage medical history, medical conditions, prevention, etc. The software can manage the following data:
- Client’s record
- Client’s medical history
- Accessibility of data
- Preventions
- Future recommendations
- Medical records
- Transfer of data
The technology that is to be used must have nutritional effects. It must assist the clients in performing certain physical activities in parts.ICT software data packages can manage medical history, medical conditions, prevention, etc. The software can manage the following data:
- Client’s record
- Client’s medical history
- Accessibility of data
- Preventions
- Future recommendations
- Medical records
- Transfer of data
Using software when the client is admitted to an HSC organization allows the information to be kept effectively.If the patient is transferred to another unit, the records can be easily and quickly transferred. The record of the patient must be kept secure and follow the necessary legal steps.
Benefits of application of ICT in health and social care
The benefits of support from health devices are critical to look after and administering a client’sneeds. As per the findings of the communication in health and social care assignment, the diagnostic and analytical tools help to keep a regular check on the clients.It helps verify significant and minor changes in the client’s health and behavior.
Positive effects of ICT from the standpoint of service provider:
- Easy admission and release process
- Personalized nursing care daily at the home of the client
- Minimizing expenditure involved in rendering social care services
- Builds safety and healthy environment for caregivers and the clients
- Boost trust by augmenting the quality of the service
Positive effects of ICT from the standpoint of a service user:
- Enhanced quality of health
- Better service options and better care
- Conserving of skills required during home service
- Minimized liability on service providers
- Minimized accidents
- Better quality sustenance
Legal consideration related to ICT Implementation
- Enhanced quality of health
- Better service options and better care
- Conserving of skills required during home service
- Minimized liability on service providers
- Minimized accidents
- Better quality sustenance
Legal consideration related to ICT Implementation
As per the Human Rights Code, there should not be any biasedness in admitting clients, on visitor’s visit, client’s age, gender, physical disability, etc. As per the findings of the communication in health and social care assignment, the visitors visiting the client must not be asked questions that are prohibited or that discriminate against employment.
The Data Protection Act 2001 and its amendments in 2008 are in charge of controlling and handling confidential and personal information linked with the client. The organization cannot share the information with anybody, even the government. Everybody contacting the client whether directly or indirectlyhas to abide by these laws.The data can be connected with the client’s background, political opinions, sexual health, religious belief, or criminal records.
Conclusion
There are several strategies that the HSC organization can apply to maintain smooth communication in health and social care in different departments. These strategies can help meet the needs of clients who require special attention. The government has also implemented many of these strategies to ensure that the clients are given due care. With this communication in health and social care assignment, it is understood that HSC organizations must train their employees to use their communication skills effectively. The assignment has also emphasized that the workers must duly handle the devices used for maintaining communication in health and social care after proper training.In addition, the caregivers must be able to comprehend and polish their verbal and non-verbal communication skills to easily and effectively converse with the clients.
Total Assignment Help
Incase, you are looking for an opportunity to work from home and earn big money. TotalAssignmenthelp Affiliate program is the best choice for you.
Do visit :https://www.totalassignment.com/affiliate-program for more details
Total Assignment help is an assignment help Online service available in 9 countries. Our local operations span across Australia, US, UK, South east Asia and the Middle East. With extensive experience in academic writing, Total assignment help has a strong track record delivering quality writing at a nominal price that meet the unique needs of students in our local markets.
We have specialized network of highly trained writers, who can provide best possible assignment help solution for all your needs. Next time you are looking for assignment help, make sure to give us a try.
